Mission & Impact
Vision
Emma Norton Services is a trauma-informed organization that promotes healing and recovery, operating at a scale that brings a full array of resources to women, individuals, and families who have experienced homelessness. Housing and services are exemplary, offered in collaboration with key community partners.
Values
- Boldly expanding, empowering, and transforming with courage and perseverance.
- Moving from scarcity to abundance.
- Innovating, adapting, and staying dynamic.
- Strengthening, nurturing and empowering all.
- Protecting and valuing the wholeness of the human spirit.
- Promoting interdependency and community.
- Being responsible and accountable.
- Embracing diversity, equity, inclusion, and anti-racism.
Goals
- Provide safe, secure, affordable housing for women, individuals, and families in transition.
- Provide support, advocacy and referrals to community services for individuals and families to stabilize their lives, build confidence and enable self-sufficiency.
- Use our collective power to build collaborative communities and partnerships to achieve systemic change.
- Raise awareness of our programs to better serve individuals and families in need.
- Through radical compassion and radical acceptance, provide a comprehensive array of services that foster harmony, wholeness and completeness.
- Create inclusive environments that support empowerment, diversity, innovation and adaptability to promote healing.
Outcomes
The programs at Emma Norton have consistently successful outcomes. Every individual journey of recovery is unique, and across our organization we can measure the direct impacts we’ve had on moving those journeys toward wholeness. We know every little victory is a part of a success story worth celebrating.
Healing by the Numbers
In 2021, 76% of individuals who lived at Emma Norton Residence for six months or more increased their independent living skills, a step forward that will make their next steps that much easier. At Emma’s Place in 2021, 100% of families accessed supportive services and community resources. Additionally, 100% of the families in the Scattered-Site program received support services to resolve crises that could harm their housing stability.
Sanctuary Model
The Sanctuary Model is a trauma-informed, evidence-supported approach to creating and sustaining nonviolent lives and organizations that work toward healing and wholeness for all of humanity. This model informs not just our services, but the culture of the staff, board, and community.
Using the principles of the Sanctuary Model empowers staff with the emotional and social skills needed to serve people effectively with radical compassion, and model healthy responses to stress for the individuals and families they work with.
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Sanctuary Model
Commitment to help
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Nonviolence
Build safety skills and a commitment to higher purpose
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Social Responsibility
Rebuild connection skills, establish healthy attachment styles, and sense of fair play & justice
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Democracy
Create civic skills of self-control & discipline, and administration of healthy authority
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Growth & Change
Work through loss and prepare for the future
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Social Learning
Build cognitive and social skills
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Open Communication
Learn conflict management, reduce acting out, enhance self-correction
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Emotional Intelligence
Teach and grow emotional management skills
Sanctuary Model
Commitment to help
Nonviolence
Build safety skills and a commitment to higher purpose
Social Responsibility
Rebuild connection skills, establish healthy attachment styles, and sense of fair play & justice
Democracy
Create civic skills of self-control & discipline, and administration of healthy authority
Growth & Change
Work through loss and prepare for the future
Social Learning
Build cognitive and social skills
Open Communication
Learn conflict management, reduce acting out, enhance self-correction
Emotional Intelligence
Teach and grow emotional management skills
Diversity, Equity, and Inclusion Statements
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Diversity Diversity is the recognition that there are differences between people, and that these differences must be intentionally valued as a part of the whole. These differences extend beyond what we can see physically, and include ways of being/knowing/living/working. We continuously work to achieve and maintain diversity in our staff and relationships, in alignment with the ways that the communities we serve change and evolve.
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Equity An organizational perspective that emphasizes collaborative processes; equity strives to center around the needs of those most impacted by organizational decisions, acknowledging autonomy, and facilitating different ways of being/knowing/living/working.
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Inclusion Establishing and maintaining a transparent environment that lays the foundation for policies and practices that are welcoming to all, community-directed, and support different ways of being/knowing/living/working.